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FAQ – For all Questions
Answers on ordering, materials, timelines, shipping, and customization.
FAQ
What is the minimum order quantity (MOQ) for custom sweaters?
For our fully knitted custom sweaters, you have to order a minimum order of 48 pieces.
Do you Pantone color match?
Yes, we use lab-tested, safe dye for coloring our threads. If you’re on a tight timeline, we also offer a large selection of stock colors.
Do you offer design assistance?
Yes! Our team of graphic designers is available at no extra cost. You can also use our design templates for self-customization.
Can I order a single custom sweater?
Yes, you can place individual orders through our online customizer at UglyChristmasSweater.com .
What materials do you offer?
We provide different material options to suit your needs:
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- Cotton-Acrylic blend
- 100% Acrylic
- 100% Recycled Polyester
How long does the full process take?
- Design: 2 business days
- Sample Production: 6-12 calendar days (optional to bypass, depending on your timeline)
- Bulk Production: 25-35 calendar days
- Shipping:
- Regular Boat: 55 calendar days
- Fast Boat: 35 calendar days
- Air Freight: 15 calendar days
- Air Express: 3-6 business days
- Total Timeline: 30-92 days, depending on requirements.
How long does it take to receive a sample?
Sample production takes 6-12 calendar days. Photos are sent for approval. The physical sample can be mailed for your first-person approval. Note it takes a few additional days to mail the sample.
Can I make changes to my design after submitting it?
Once production begins, no design changes can be made.
What happens if I don’t approve the sample?
You are not obligated to proceed with the order. If you decide to move forward after sample approval, a non-refundable 30% deposit is required.
Do you offer rush production or expedited shipping?
Yes! We offer four production and shipping timelines (after sample approval):
- Regular: 90 days
- Fast Boat: 70 days
- Air Freight: 55 days
- Air Express: 45 days
Above times include production + delivery
Do you ship internationally?
Yes, we offer both domestic and international shipping. Orders are bulk shipped to a single location, but we also provide drop shipping services—contact us for pricing.
Can I use my own shipping carrier?
Yes, simply provide your UPS or FedEx shipping account number along with the associated billing zip code.
Can I track my order?
Tracking information is available for expedited shipping services only.
What customization options do you offer?
We provide a variety of upgrade options, including LED lights, sound modules, sequins, LED panels, customized pockets, hooded sweaters, sweater vests, and more.
Can you knit complex logos and fine details?
Yes, but there are limitations. Our knitting process allows a maximum of six colors, and very fine details may not be possible.
What sweater styles do you offer?
We offer regular pullovers, knitted hoodies, sweater vests, quarter-zips, turtlenecks, and more.
What sizes do you offer?
Our sizes range from XS to 4XL.
What payment methods do you accept?
We accept credit cards (surcharge may apply), checks, and ACH wire transfers.
Is a deposit required?
Yes, a non-refundable 30% deposit is required once your sample is approved.
What is your return or cancellation policy?
You are not obligated to continue with your order until your sample is approved. However, once production begins, it cannot be canceled.
What if there is an issue with my order?
We handle concerns on a case-by-case basis and are committed to maintaining strong customer relationships. If we make an error, we will offer compensation. If you have an issue with your order you can reach us through our Contact Us page
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