FAQ - For all Questions

Our fully knitted custom sweaters require a minimum order of 48 pieces.

Yes, we use lab-tested, safe dye for coloring our threads. If you’re on a tight timeline, we also offer a large selection of stock colors.

Yes! Our team of graphic designers is available at no extra cost. You can also use our design templates for self-customization.

Yes, you can place individual orders through our online customizer at UglyChristmasSweater.com.

We provide different material options to suit your needs:

• • Cotton-Acrylic blend
  • 100% Acrylic
  • 100% Recycled Polyester

• Design: 2 business days
• Sample Production: 6-12 calendar days (optional to bypass, depending on your timeline)
• Bulk Production: 25-35 calendar days
• Shipping:
  • Regular Boat: 55 calendar days
  • Fast Boat: 35 calendar days
  • Air Freight: 15 calendar days
  • Air Express: 3-6 business days
• Total Timeline: 30-92 days, depending on requirements.

Sample production takes 6-12 calendar days. Photos are sent for approval. The physical sample can be mailed for your first-person approval. Note it takes a few additional days to mail the sample.

Once production begins, no design changes can be made.

You are not obligated to proceed with the order. If you decide to move forward after sample approval, a non-refundable 30% deposit is required.

Yes! We offer four production and shipping timelines (after sample approval):

• Regular: 90 days
• Fast Boat: 70 days
• Air Freight: 55 days
• Air Express: 45 days
  Above times include production + delivery

Yes, we offer both domestic and international shipping. Orders are bulk shipped to a single location, but we also provide drop shipping services—contact us for pricing.

Yes, simply provide your UPS or FedEx shipping account number along with the associated billing zip code.

Tracking information is available for expedited shipping services only.

We provide a variety of upgrade options, including LED lights, sound modules, sequins, LED panels, customized pockets, hooded sweaters, sweater vests, and more.

Yes, but there are limitations. Our knitting process allows a maximum of six colors, and very fine details may not be possible.

We offer regular pullovers, knitted hoodies, sweater vests, quarter-zips, turtlenecks, and more.

Our sizes range from XS to 4XL.

We accept credit cards (surcharge may apply), checks, and ACH wire transfers.

Yes, a non-refundable 30% deposit is required once your sample is approved.

You are not obligated to continue with your order until your sample is approved. However, once production begins, it cannot be canceled.

We handle concerns on a case-by-case basis and are committed to maintaining strong customer relationships. If we make an error, we will offer compensation.